RETURNS AND EXCHANGES
You may return any product, within 7 days of receipt.
Items must be returned in the condition they were despatched in - Not used, washed, dry cleaned or altered.
All labeling must be returned in good condition.
Shipping and handling charges cannot be refunded unless the sent item was incorrect or faulty.
If you wish to exchange an item please email us as soon as possible to reserve another. Sale items can only be exchanged for other items. No refund will be given.
Once received, your new item will be sent to you within four working days. We will advise you of the tracking number and expected arrival date.
We are unable to refund sale items.
Complete this return form.
Select a shipping/postage method that covers insurance. You are responsible for the item until it reaches State of Grace. All return shipping costs are to be paid by the customer. We do not accept responsibility for packages we do not ship ourselves.
Faulty items may be returned or exchanged. Once we receive the item we will repair, replace or refund the item. If the item is faulty we will refund the costs of postage. Please contact us as by email as soon as fault is discovered.
State of Grace
Corner of 130 Ponsonby Road and MacKelvie Street
WINTER 2015 CLEARANCE SALE TERMS & CONDITIONS
*Selected styles only. Online prices as marked and subject to availability. All sales are final and may not be returned or exchanged for any reason. Online prices as marked and stock is subject to availability.
COMPETITION TERMS & CONDITIONS
- Promotions are in no way sponsored, endorsed or associated with Facebook or Instagram.
- By entering a promotion, you agree to these terms and conditions.
- Unless otherwise stated, only New Zealand residents are eligible to enter promotions.
- No responsibility will be accepted for entries lost or delayed.
- By entering a promotion, the entrant agrees that their Facebook profile may be used if they are a prize winner.
- State of Grace reserves the right to redraw winner/s after five working days, if it has not has correspondence with winner/s.
- State of Grace do not private message winner/s via Facebook or Instagram.
- To enter the giveaway draw, you must like and share the original post on State of Grace's Facebook and/or Instagram page.
- Comments on shared posts will not be accounted for.
- Only entries received before the advised deadline will be eligible for the draw.
- Unless otherwise stated, only one comment/entry will be counted per person.
- No bulk, third party or consumer group entries will be accepted.
- The winner/s of each giveaway will be drawn randomly by State of Grace after the advised deadline.
- Limit of one prize package per person.
- The winner/s of each prize package will be announced publicly on State of Graces Facebook and Instagram pages.
- All prizes are non-transferable, non-refundable and cannot be exchanged for any cash alternatives.
- Prizes will be deemed to be accepted once State of Grace and the winner/s have established contact and State of Grace has verified any details necessary in accordance with these terms.